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FAQ's

ORDERING

Yes, we check all the orders to make sure things are as they should be. If they aren’t we’ll be in touch via email.

Good question! This process is very simple. Once you’ve decided which product you would like to purchase, you simply click on the personalization button and follow the prompts.

Have a look at our Photo Upload guide.

Yes! Of course, the personalization software is all set up to either use photos direct from your phone or PC.

See our Photo Upload guide

No, it’s totally optional.

All you need to do is remove all the letters from the text box when personalizing your product.

No! Your child can be as creative as they want when they pose for the photo, they just need to stay in the gridlines in the personalisation process.

Yes we do! Follow this link to purchase a gift card and make some one’s day!

Please be patient, it can take approximately 30 seconds for the technology to crop your images.

SHIPPING

We offer a flat rate of US$7.99 worldwide for all orders.

Yes we ship to most countries around the world including North America, UK, Ireland and Oceania.

Get in touch if you are outside of these countries and would like to place an order.

Orders will take approx 2-7 business days to be fufilled then typically 7-12 business days to be delivered.

No, this option is unavailable.

We design all products in-house, and print using our exclusive printing partner to ensure superior quality and consistency.

Our printing partner uses the latest technology to print your order and and ships directly to you from China.

Local pickups are not available.

RETURNS

Please see our Returns and Exchanges page for our policy.

OTHER

Please notify us ASAP to find out if we can correct this mistake. We can only do it before the item is sent for production. If we can not edit it anymore, you would need to reorder with the correct spelling. 

We offer PayPal. Shop Pay, Google Pay, Apple Pay and all the major credit cards.

No, unfortunately not at this stage but the image you use the first time will be available to use on the next product after you have personalized your first product

Of course!!! We take great pride oof our customer service and typically respond to all emails within a few hours.

If you have something specific in mind, get in touch and we’ll see if we can help.

We are new brand, based in Australia and really believe we have a great product. We are working hard to build a great community and track record. We also offer full refunds if you have any issue at all with your order.

Once the order has been fulfilled, the file is saved in our print providers secure system for 60 days then deleted.

See our Data Handling Policy for more details.